Terms of Service

By accessing or using the LUXPOS platform (“Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

LUXPOS provides a cloud point-of-sale system for businesses in Luxembourg. Our Service includes checkout, card payments, receipts, daily closes, reports, and business management tools.

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your account.
• You must be at least 16 years old to use our Service.
• One person may not maintain more than one user account.

• Business accounts require valid business registration.
• You must have authorization to represent the business.
• All information provided during registration and on the business profile (including business name, legal entity, address, phone, tax/VAT number, ownership and personnel) must be accurate, current and complete. LUXPOS may verify, request supporting documents, and immediately suspend or terminate accounts found to contain false, misleading or fabricated information.
• Access by competitors is prohibited. Persons, employees, contractors, agents or affiliates of any business that operates a service substantially similar to LUXPOS (including, without limitation, point-of-sale systems or POS platforms for retail and hospitality) may not register a business account, claim a business, access the business dashboard, the partner program, the admin area, the API or any non-public portion of the Service, whether directly, through nominees, fictitious identities, test accounts or any other means. This applies to current and former personnel of competing platforms. Any access obtained in violation of this clause is unauthorized within the meaning of applicable computer-misuse, trade-secret and unfair-competition laws (including, in Luxembourg, Art. 509-1 of the Code pénal and the Loi du 30 juillet 2002 réglementant certaines pratiques commerciales). LUXPOS reserves the right to terminate such accounts without notice and without refund, retain and process all collected log data, and pursue injunctive relief, damages and criminal complaints.
• Subscription fees are billed according to your chosen plan.
• Business accounts must comply with local regulations.
• By creating a business account, you consent to LUXPOS logging, retaining and, where lawful, sharing with authorities and counsel all access metadata (timestamps, IP addresses, user agents, session identifiers, request paths, submitted form values and onboarding inputs) for the purposes of fraud prevention, security, audit and the enforcement of these Terms.

• Sales processed through the Service are recorded and billed to your account.
• Payments are processed securely through LUXPOS Payments.
• Refunds and voids are the responsibility of the merchant according to their own policy.
• For card payments, the following fees apply and are deducted from the merchant's payout:
• Transaction fees as per the current price list at luxpos.lu/pricing (from 2.9% + €0.25 per card payment, EEA consumer cards; payment processing included).

Customers always pay the displayed sale price. All fees are borne by the merchant and deducted from their payout.

LUXPOS has a zero tolerance policy for objectionable content and abusive users. By using our platform, you agree to the following:

• Users may leave reviews. All reviews must be honest, relevant, and respectful.
• The following content is strictly prohibited: hate speech, harassment, threats, sexually explicit material, discriminatory remarks, spam, misleading information, or any content that is illegal or objectionable.
• All user-generated content (reviews, photos, profile information) is subject to automated content filtering and manual moderation.
• Users may report objectionable content or abusive behaviour at any time using the report function.
• Users may block other users. Blocking immediately removes the blocked user's content from your feed and notifies LUXPOS for review.
• LUXPOS will review and act on all reports of objectionable content within 24 hours. Content found to violate these terms will be removed and the offending user's account may be suspended or permanently deleted.
• We reserve the right to remove any content and terminate any account that violates these guidelines without prior notice.

You agree not to use the LUXPOS platform to:

• Post, upload, or share content that is defamatory, obscene, pornographic, abusive, threatening, or otherwise objectionable.
• Harass, bully, intimidate, or abuse other users in any way.
• Impersonate another person or misrepresent your identity.
• Use the platform for any fraudulent or illegal purpose.
• Circumvent or attempt to circumvent any content moderation or security measures.

Violations will result in immediate content removal and may lead to temporary suspension or permanent termination of your account. LUXPOS reserves the right to cooperate with law enforcement authorities regarding any content that may violate applicable laws.

All content, trademarks, and intellectual property on the platform belong to LUXPOS or its licensors. You may not copy, modify, or distribute our content without permission.

LUXPOS provides software and is not responsible for the goods or services sold through the platform, for merchants' business operations, or for their compliance with applicable regulations.

These terms are governed by the laws of Luxembourg. Any disputes shall be resolved in the courts of Luxembourg City.

For questions about these terms, contact us at: info [at] luxpos.lu